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外籍专家 Kenneth Boyer

Kenneth Boyer -波耶尔

Fisher College of Business, The Ohio State University

俄亥俄州立大学费歇尔商学院

教育背景

19909-199412月,运营管理学博士,俄亥俄州立大学费歇尔商学院

199312月,企业管理硕士,辅修:电脑与信息学硕士,俄亥俄州立大学费歇尔商学院

19895月,机械工程学学士,布朗大学(Brown University

工作背景

20087月至今,俄亥俄州立大学费歇尔商学院管理科学系终身教授,院长杰出教授,服务管理研究中心主任

2000-20086月,密歇根州立大学市场营销与供应链管理系副教授、教授(2006-2008

20099月,瑞士联邦理工学院访问教授(Swiss Federal Institute of Technology (ETH) Zurich

20025-6月,伦敦商学院科技与运营管理系访问教授

1995-2000DePaul大学商学院管理系讲师、助理教授、副教授

1994-19955月,迈阿密大学管理系讲师

所获荣誉和奖励

2010年获得美国管理学会(AOM)运营管理分会杰出学者

2010年获国际运营与供应链管理会议(ICOSCM)最佳论文奖

2007年获得密歇根州立大学商学院杰出教师奖

2007年获决策科学学会(DSI)最佳论文奖

2004年获得POMS(生产与运营管理学会)最佳论文奖

2001-2004获富布莱特(Fulbright)工商管理及电子商务专家短期访问学者资助

1997年获美国管理学会(AOM)运营管理分会最佳论文

1996年获最佳运营管理类杂志论文奖(DSIJOM

过去5年内发表的论文

·         Process Quality Improvement: An Examination of General vs. Outcome-Specific Climate and Practices in Hospitals”, with John Gardner and Sharon Schweikhart, Journal of Operations Management, In Press, accepted December 24, 2011.

·         “Process Management Impact on Clinical and Experiential Quality: Managing Tensions between Safe and Patient-Centered Healthcare”, with Aravind Chandrasekeran and Claire Senot, Manufacturing and Service Operations Management, In Press, accepted November 18, 2011.

·         “Supply Chain Information Flow Strategies: An Empirical Taxonomy”, with Evelyne Van Poucke and Ann Vereecke, International Journal of Operations and Production Management, Vol. 29, No. 12, pp. 1213-1241, 2009.

·         “Supply Chain Strategy, Product Characteristics and Performance Impact: Evidence from Chinese Manufacturers”, with Yinan Qi and Xiande Zhao, Decision Sciences, Vol. 40, No. 4, pp. 667-695, 2009.

·         The Last Mile Challenge: Evaluating the Effects of Customer Density and Delivery Window Patterns”, with Andrea Prud’homme and Wen-Ming Chung, Journal of Business Logistics, Vol. 30, No. 1, 2009, pp. 185-202.

·         “3 Critical Issues in Internet Retailing”, with Timothy Laseter, Elliot Rabinovich and Manus Rungtusanatham, Sloan Management Review, Spring, 2007, pp. 58-64.

·         “Quality, Operational Logistics Strategy and Repurchase Intentions: A Profile Deviation Analysis”, with Tomas Hult and David Ketchen, Journal of Business Logistics, Vol. 29, No. 2, pp. 105-131, 2007.

·         “An Analysis of Operations-Oriented Drivers of Customer Loyalty for Two Service Channels”, with Andrea Prud’homme and G. Tomas Hult, Direct Marketing: An International Journal, Vol. 1, No. 2, 2007.

·         Last-mile supply chain efficiency: An analysis of learning curves in online ordering”, With Tom Kull and Roger Calantone, International Journal of Operations and Production Management, Vol. 27, No. 4, pp. 409-434, 2007.  This paper was named a Highly Commended Award Winner at the Literati Network Awards for Excellence 2008.

·         Managing Internet Product Returns: A Focus on Effective Service Operations”, with Diane Mollenkopf, Elliot Rabinovich and Timothy Laseter, Decision Sciences, Vol. 38, No. 2, pp. 215-250, 2007.  This paper was one of 5 Finalists for best paper prize for 2007 in Decision Sciences.

·         “Innovation-Supportive Culture: The Impact of Organizational Values on Process Innovation” with Shalini Khazanchi and Marianne Lewis, Journal of Operations Management, accepted by former editor Robert Handfield, Vol. 25, No. 4, pp. 871-884, 2006.

·         “Customer Behavioral Intentions for Online Purchases: An Examination of Fulfillment Method and Customer Experience”, with Tomas Hult, Journal of Operations Management, Vol. 24, No. 2, pp. 124-147, 2006.

过去5年所出版的书籍、专著

  • 21世纪运营与供应链管理》,20101月,Cengage出版社(合著作者:Rohit Verma,康奈尔大学)

  • Extending the Supply Chain: How Cutting-Edge Companies Bridge the Critical Last Mile into Customers' Homes, By Kenneth K. Boyer, G. Tomas Hult and Mark Frohlich, AMACOM, September, 2004, ISBN #0-8144-0836-2.

  • “A Comparison of In-Store vs. Online Grocery Customers”, Chapter 5 in Grocery E-commerce Consumer Behaviour and Business Strategy, with Andrea’homme, to be published by Edward Elgar Publishing Limited, United Kingdom, Niels Kornum and Mogens Bjerre editors, June, 2005.

社会兼职

20111119-22日,决策科学学会(DSI2011年会主席

2009-2011,决策科学学会(DSI)副会长

2008AOM学会年会JOM最佳论文论坛主席。

2004年,AOM学会运营管理分会主席

2006-2011,《运营管理》杂志(JOM)联合主编

2000-2006,《生产与运营管理》杂志(POM)地区主编、分部主编

2005-2007,《决策科学》杂志(DSI)副主编

2005年至今,《国际运营与生产管理》(IJOPM)杂志副主编、编辑顾问委员会委员

1997年至今,《质量管理》杂志(Quality Management Journal)编委

2009年至今,《采购与供应管理》杂志(JPSM)编委

1993年至今,《加州管理评论》(CMR)杂志评委

DSIPOMSAOM等学会会员

被媒体引用情况

2009928,《超市新闻》,战场2.0”(Battlefield 2.0)

200975,《芝加哥论坛报》,“Roaster Leaps into Fire”

200662,《今日美国》,“Condos get a Cool Amenity”

2004826,《纽约时报》,“To Market, Without the Drive”


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